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Creating Customer Satisfaction - dvd

How can you build trust with your customers when you feel pressured by their demands? How do you balance your company’s customer service expectations with your customers’ needs? How can you master the art of saying "No" effectively?

Customer Care Kit - book

Make every day a good day! This five-book value pack includes: How to Deal with Difficult People, A Winning Attitude, The Care and Keeping of Customers, Total Quality Customer Service, and Stress Control.