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Becoming a Customer Service Superstar - audio

Get Primed for the Climb!Customers today have greater demands and higher expectations than ever.No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This audio will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.

Becoming a Customer Service Superstar—Get Primed for the Climb! - audio

Yes, you can become a customer service superstar, and this audio seminar will help put you on the right path to stardom. Being a good customer service representative has its challenges, but your profession has many rewards. These "super" service techniques will make you shine.

Calming Upset Customers - book

If you ever have to deal with customers in your job, you know that sometimes customers get upset. While there is no single technique that works with every upset person, there are skills that can be mastered with a positive attitude and practice.

Closing the Sale - audio

One of the most important stages of selling is closing the deal. But, as any sales veteran will tell you, getting prospects to say "yes" can be difficult, especially in today’s business environment.

Creating Customer Satisfaction - dvd

How can you build trust with your customers when you feel pressured by their demands? How do you balance your company’s customer service expectations with your customers’ needs? How can you master the art of saying "No" effectively?

Customer Care Kit - book

Make every day a good day! This five-book value pack includes: How to Deal with Difficult People, A Winning Attitude, The Care and Keeping of Customers, Total Quality Customer Service, and Stress Control.

Customer Complaint Resolution - audio

The ability to turn a complaining customer into a lifelong fan is the #1 skill you can master. A whopping 70% of customers will return to do business with you if you handle their complaints to their satisfaction. That’s why it is so critical you learn the proven strategies for resolving customer complaints found only in this brand new audio conference.

Developing Emotional Intelligence - audio

Ever noticed how emotions—yours and others’—can spin out of control in the workplace? Ever wished you could stay emotionally centered, positive and productive—no matter how difficult the people and situations are around you? If you answered "yes," this new audio conference can literally change your life!

How to Talk to Customers - book

This book demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource the authors outline a proven system based on their MAGIC® customer service training program – Make A Great Impression on the Customer.

Maintaining a Harassment Free Workplace - audio

An employee tells an off-color joke, sends around a suggestive e-mail or gives a co-worker a shoulder rub. Is it harassment? It’s your job to know and prevent it if it is. That’s why we’ve created this audio conference—so you can understand harassment, set and enforce standards for acceptable behavior and keep your company out of legal trouble.