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Administrative Professionals Handbook - book

How do you keep your own image bright while at the same time helping others to shine? You build and strengthen your "people" skills. This book will teach how to put yourself first, get more done in less time, and learn the 42 ways you can bring out the best in yourself and others.

Managing the Front Desk - audio

From handling difficult people to juggling multiple responsibilities, this training delivers the solutions you need to excel in your role as front desk "manager."Is there any job in your organization as difficult, stressful and frustrating as yours—managing the front desk? The rude visitors … endless calls … paperwork coming from every which direction … some days it’s enough to make you want to throw up your hands and scream "I surrender!" Fortunately, there is a better option—learning proven techniques for making your job easier, less stressful and—yes—even enjoyable!

Next Step...in Becoming an Exceptional Assistant

Eight great resources that are your next step in becoming an exceptional assistant include: Lifescripts, Communicating With Poise & Power, Business Communication Style Guide, Discovering Your Purpose, Going for the Gold, Organized for Success, Productivity Power, and Stress Control.

Organized for Success! - book

This book was written for you if you're so disorganized you don't have time to read it. Learn the “95 Tips for Taking Control of Your Time, Your Space and Your Life” and you’ll discover new ways to get the most out of your trusty organizer and briefcase.

Secrets of the Frontline Superstars - book

Don’t be misled by old notions and stereotypes – succeeding as an administrative professional today takes imagination and vision. It takes innovation. Admins working to establish their careers in the confusion of business restructuring, reengineering and reinventing, must adopt their own “re-” strategy: “redefining.”