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By: Barbara Braunstein

ISBN: 1-929874-14-6

Barbara Braunstein is internationally known for her expertise in dealing with difficult people. Her energy, enthusiasm and humor combined with her practical strategies, techniques, tips and tools, make her a top rated trainer, consultant and motivational speaker. She has hands-on, real life experience as a manager in the airline industry, health care field, sports world, and as a business owner. Barbara receives rave reviews from her many clients including Coca-Cola Bottling Company, Wells Fargo, AAA, Association of Junior Leagues International, Lockheed Martin and the United States Tennis Association.


Program Highlights


· What’s The Matter With People Anyway? The Serious Business of Listening
· How To Deal With The Four Different Personality Styles
· How To Deal With Generational Differences - The Radio Agers and the Baby Boomers
· How To Deal With Generational Differences – Generation X and Generation Y
· How To Deal With Gender Differences in Communication Styles
· How To Deal With Creative, Technical and Multicultural Teams
· How To Deal With Telecommuting, Flextime, Part Time, Shift And Temporary People.
· How To Deal With An Open Work Environment
· How To Give Constructive Criticism Constructively
· How to Negotiate Effectively How To Disagree Respectfully
· How To Deal With Angry People
· How To Deal With Your Own Anger and Frustration
· How To Make Sure You Are Not The Difficult Person.
· How To Deal With Conflicts Between Other People.
· Ready, Set, Go! Action Plan


Print the Study Guide from the included CD-ROM. It is contained in a PDF file that can be opened by Acrobat® Reader®. A copy of Acrobat Reader 5.0 is included, if needed. Simply follow the instructions as prompted.