Business &
Professional Products

· Administrative Support Training · Business Writing & Advertising · Customer Service · Facilities Management · Finance and Accounting · Human Resources · Management and Supervisory · Personal Development/
  Communication · Project and Time Management · Teaching Professionals

Computer Products

· Database Tools · Desktop Publishing/Graphics · Microsoft® Office Applications · Networks and Routers · Operating Systems · PC Troubleshooting · Server Applications · Web Site Development/Security

A/P Cost Savings Made Easy - audio

Ever wished—at the end of an extremely busy and frustrating day—there was an easier way to manage your workload AND optimize cost savings? You can stop wondering. The help you need to de-stress your stressful job and turn A/P into a money-making machine has arrived!

Accounts Receivables Tips and Techniques - audio

Are you fed up with slow-pay and no-pay customers? Do you wish you could put an end to the countless excuses, the months of waiting, the stress? It’s time to change your thinking about Accounts Receivable and change your collections success. Attend this straight-talking audio conference and let the payoff begin!

Active Listening Techniques for Effective Communication - audio

Learn the critical skill that will make all the difference in your professional relationships. Active listening is hard work at first. But it is so worth it—nothing improves work relationships faster. In just one hour, learn how to stop "mind drift," restate and clarify, respond with empathy, listen more than talk, understand underlying feelings and much more.

Advanced Managerial Tactics for Handling Problem Team Members - audio

You’ve supervised people long enough to know how to get the job done. Even so, an employee’s prickly personality, negative attitude or constant feuding can make it tough for everyone else to do their jobs. When that happens, tolerating the behavior or attitude is simply not an acceptable response. You’ve got to have that "difficult conversation"—and have it today. That’s where this innovative audio conference can help big time.

Assertiveness Skills for Women - audio

Speak your mind … stand up for yourself … build your authority and influence on the job
You’ve proven your value on the job. You have the right skills, great ideas, lots of drive—yet sometimes you feel invisible in meetings, powerless in conflicts with others and frustrated when you sense you’re not being taken seriously. Sounds like you could use this "women’s only" training in assertive communication skills that really work.

Becoming a Customer Service Superstar—Get Primed for the Climb! - audio

Yes, you can become a customer service superstar, and this audio seminar will help put you on the right path to stardom. Being a good customer service representative has its challenges, but your profession has many rewards. These "super" service techniques will make you shine.

Building Access Tables - webinar recording

Take the first important step in making your database perform the way you want it toTables are the fundamental building blocks of your database. You need to be able to create them and use them to organize and store data in your database the way you want. But working with tables can be tough—even for those who’ve tried building Access tables before. Chill out—we’ve created this new, easy-to-follow webinar exactly for people like you.

Business Ethics: Making the Right Decision - audio

With individuals and organizations being investigated left and right for business wrongdoings, it’s pretty hard not to give some thought to ethics—and the business decisions YOU make every day. Don’t worry if the line between "right" and "wrong" is fuzzier than ever. You’re not alone—most business professionals would agree. And that’s why this new audio conference is so important.

Business Etiquette – Professional Polish That Shows - audio

Business etiquette is more than just a social nicety. It’s about presenting yourself with the kind of professional polish that shows you can be taken seriously. And treating others with courtesy and respect. If you’re going to play the game of business and win, you need to know the rules of good manners. And that’s exactly why we created this audio conference.

Business Writing Tips - webinar recording

Are you one of those people who finds it easy to have a conversation with someone—but extremely painful to "put it in writing?" You worry about mistakes, bad grammar, incorrect spelling, muddled language—and about embarrassing yourself and your company. Worry no more! This webinar shows you why you don’t have to fear the thought of writing your next business memo, no matter what message you’ve got to convey.